Last Updated: 19 August 2024

1. Introduction

Welcome to Optimo Ltd ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website www.weareoptimo.co.uk

2. Data Controller

The data controller responsible for your personal data is Optimo Ltd, registered at 95 Wyeverne Rd, Cardiff, CF24 4BG. For any questions regarding this Privacy Policy or our data practices, you can contact us at info@weareoptimo.co.uk.

3. Personal Data We Collect

When you use our Website, we may collect and process the following personal data:

• Contact Information: When you fill out our contact form, we collect your name, email address, phone number, and any other information you provide.
• Usage Data: We may collect information on how you use our Website, including IP address, browser type, and pages visited.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To Contact You: We retain the information you provide in our contact form to respond to your inquiries, provide quotes, and follow up on your requests.
• To Provide Services: Your data helps us deliver our cleaning services effectively.
• To Improve Our Website: We analyse usage data to enhance user experience and optimise our Website.
• To Comply with Legal Obligations: We may process your data to comply with legal obligations, including record-keeping and reporting.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: By providing your contact information, you consent to us using it to respond to your inquiries and provide our services.
• Legitimate Interest: We have a legitimate interest in processing your data to improve our services and maintain communication with you.
• Legal Obligation: We may process your data to comply with legal and regulatory requirements.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Specifically:

• Contact Information: We retain your contact information for a period of 12 months from the date of your last interaction with us, unless you request its deletion earlier.

7. Sharing Your Personal Data

We do not share your personal data with third parties except in the following circumstances:

• Service Providers: We may share your data with trusted service providers who assist us in operating our Website and providing services, under strict confidentiality agreements.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to a legal process.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we limit the processing of your data.
• Right to Data Portability: You can request that we transfer your data to another organisation.
• Right to Object: You can object to the processing of your data based on legitimate interests.

To exercise any of these rights, please contact us at info@weareoptimo.co.uk.

9. Data Security

We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption & secure servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Website and updating the "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Optimo Ltd
95 Wyeverne Rd, Cardiff, CF24 4BG
info@weareoptimo.co.uk
02921324815